At UpfitWorks, we believe your talent and dedication deserve recognition. That commitment shapes our culture and the way we support every member of our team. We know how important it is to work alongside people who are at the top of their field, and we strive to create an environment where you can succeed.
When you join UpfitWorks, you’ll benefit from a compensation program that stands out in the industry, along with a comprehensive benefits package designed to truly support your life, not just your job. We prioritize work-life balance, exceptional training opportunities, and long-term stability. No matter where you are in your career, or what’s most important to you personally, we make sure you have the resources and support to thrive.
The Heavy-Duty Equipment Upfitter is a skilled technician responsible for transforming commercial truck chassis into fully functional, work-ready vehicles. This role involves installing a wide range of truck bodies, equipment, and specialty systems—including platforms, service bodies, cranes, liftgates, snowplows, salt spreaders, warning lights, and hydraulic components. The Upfitter plays a crucial role in ensuring each vehicle is properly assembled, safely configured, and ready to perform in demanding work environments across industries such as construction, utilities, municipalities, landscape, and fleet operations.
Sign-on bonus available.
The Heavy-Duty Equipment Upfitter – Lead is a senior-level technician and working leader responsible for directing, supporting, and developing a team of Heavy-Duty Equipment Upfitters. This role oversees daily workflow, ensures high-quality workmanship, and provides hands-on technical expertise in turning commercial truck chassis into fully operational, work-ready vehicles. The Lead Upfitter is accountable for coordinating builds, training team members, monitoring quality and safety, and ensuring that customer and company specifications are met on every project. In addition to leadership responsibilities, this position performs advanced-level installation of truck bodies, hydraulic systems, electrical components, cranes, snowplows, liftgates, and other specialized work-truck equipment.
Sign-on bonus available.
Description: Lead and manage the branch parts department to support both external and internal customers while maximizing customer satisfaction and gross profit. Parts manager is also responsible for execution of process discipline required to maintain an optimized inventory.
Responsibilities:
Drive profitable parts growth through disciplined management of revenue, margins, expenses, overtime, and freight recovery.
Enforce pricing, discount, and margin guardrails; document and escalate exceptions to the General Manager and Sales & Pricing as required.
Lead and develop the parts team through hiring, scheduling, training, coaching, and performance management.
Foster a customer-focused culture by modeling and enforcing consistent counter standards, follow-up, and professional service behaviors.
Resolve customer and internal escalations, ensuring timely follow-up, accurate communication, and proper documentation in compliance with SOPs.
Partner daily with service leadership to manage parts constraints, hot repair orders, backorders, staging, and technician wait time.
Oversee repair order accuracy to reduce missed parts-to-labor capture, billing errors, and documentation gaps.
Manage inventory, cycle counts, returns, cores, credits, purchase orders, adjustments, and bin discipline.
Ensure timely and accurate financial administration, including invoice coding, month-end requirements, and management of open customer orders and invoices.
Maintain safety, environmental, and housekeeping standards across the parts department.
Execute company standards locally while escalating recurring issues, authority exceptions, and systemic risks through proper channels.
Maintain a consistent daily and weekly operating cadence focused on service execution, inventory control, escalation follow-up, and team coaching.
Qualifications:
High School graduate or equivalent.
Equivalent Automotive / Diesel industry experience
3 years of truck/automotive dealership experience
Strong background on in-person and telephone-based customer service
Demonstrated leadership and management ability
Sufficient product knowledge to be able to train and lead counter people selling medium and heavy duty truck parts.
Strong leadership and people management skills
Strong customer service and relationship-building skills (internal and external).
Problem-solving and decision-making skills under time pressure.
Ability to prioritize and manage multiple demands (service, retail counter, fleet room).
Effective verbal and written communication skills.
UpfitWorks offers employees a comprehensive benefits package and several programs to promote and support good health, wellness, and financial security. As an employer to more than 350 employees, we are wellness-minded and invest heavily in our employees to ensure they have peace of mind when it comes to their health and the health of their family members. We know good health makes for happy employees. This impacts our UpfitWorks family at home and at work. UpfitWorks is always looking for ways to enhance our benefits when it comes to our benefits offerings because we know it matters to our employees.
UpfitWorks is a regional commercial truck body builder and upfit specialist delivering precision-engineered solutions for today’s work truck applications. Family-owned and powered by seasoned industry professionals, we integrate truck chassis and bodies with a level of quality and reliability that sets us apart.
Our expertise covers municipal fleets, landscape and construction contractors, utility providers, and dry-van operators. With partnerships among the nation’s top body and equipment manufacturers and a team of top-tier technicians, UpfitWorks ensures every build meets the highest standards of performance and durability.
Our mission is clear: deliver purpose-built, dependable work trucks that help our customers get the job done—safely, efficiently, and with confidence.
